Thank you for your support over the past six weeks as we have adopted the upgraded SMR. While there are many benefits for the new system, we have encountered some issues triaging patients which has resulted in a buildup of cases waiting to be triaged.
We are working with the vendor to make a modification to simplify the triaging process, however in the meantime we are seeking your support.
Clinicians triaging referrals are asked to use the “Specialty” field to filter for the relevant referrals. Do not use the “Subspecialty” field.
To triage:
- Select “Awaiting triage”
- Select your “Specialty”
Thanks again for your support with this. Please contact Mark Holmes or Andrea Kannemeyer if you require further assistance.
Approved by Cassie Moore, Acting General Manager, Director Clinical Operations