Baret, the clinical communication app within MS Teams, is now in use across all inpatient areas at Monash Health sites as of Wednesday 29 November! If you have a Baret role, ensure you are clocking on for every shift to receive communication via Baret and ensure patient care is not delayed.
Here’s how you can get help using Baret during our Remote Support period.
How to get help with Baret from 5 December – 12 December
Remote support is available between 7.00am and 9.30pm each day (including weekends).
If you require help using Baret, you can:
- Use the support resources on the Baret Knowledge Hub, which includes QRGs, workflow posters and videos.
- Ask a teammate for help or
- Message your site’s ‘Baret Support’ role within the Baret app (found in ‘Active Roles’) and a member of our team will provide remote support.
Go-Live Support Resources
Printable Go-Live resources, including the Escalation Support poster and other Baret posters, are available on the Baret Knowledge Hub.
Devices and MS Teams notifications
- If you are using your personal phone (or Monash phone) you must have notifications on to be alerted to Baret messages.
- If you are having issues using your device or setting up notifications, please message the ‘Baret Support’ role or log a ticket with IT via Central.
- If you used to carry a pager and don’t want to use your personal phone for Baret, you must now log a request in Central as an IT ticket, to receive a Monash phone.
Things to remember
- If you can’t find who you need in Baret, call Contact Centre or escalate to your Manager
- If you receive emergency codes via your pager, you must continue to carry your pager to receive codes and MET calls. Emergency communication is not via Baret.
- Inpatient Clinical employees will now report occupational exposures in Baret. Message your site’s ‘Occupational Exposure Coordinator’ in Baret at any time, to report an exposure.
What happens if there is a Baret downtime?
If there is a Baret downtime, you will be notified of this via usual Code Yellow communication. If Baret is unavailable to use, you will need to revert to face to face or phone call communication. Please refer to the ‘Baret Downtime’ Prompt procedure for further information.
Got feedback?
If you would like to provide the Baret Team with feedback, please contact us via baret@monashhealth.org
If you or your team are still unsure how Baret should be used in your area or which role you should clock on to, please reach out to the Baret Team via your site’s Baret Support Role or via baret@monashhealth.org
For more information and support resources, visit the Baret Knowledge Hub.
Approved by Associate Professor Michael Franco, Interim Executive Director – Digital Health