What’s happening?
- From Monday 8 January 2024, there will be a new Central ticketing system for all internal Procurement and Supply Chain requests.
- This will be similar to the way IT and Payroll tickets are managed at Monash Health.
What does this mean for you?
- There will be no change to the way you make a request, please continue to email procurement@monashhealth.org or call 8572 5215.
- Once you have made your request, the Service Desk will log a ticket on your behalf.
- To assist us in following up your order enquiry or request, we will need the following mandatory information:
- Requisition number (Zycus or IProc)
- Contact details of requester (name, department and phone number)
- Once the request has been logged, you will receive a confirmation email that will include a ticket reference number. If you need to follow up, please reference this ticket number.
- All general enquiries made to Procurement and Supply Chain Services will also result in a ticket being raised on your behalf.
The new ticketing system will enable appropriate specialists to effectively answer queries, speed up response times and prevent email duplication.
Thank you for your support as we make this important improvement to enhance the way Procurement requests are managed at Monash Health.
Approved by Paul Butler, Interim Executive Director, Office of the Chief Executive.