Matui Bush at Patient Experience week

A wonderful ending to Patient Experience Week, the team at Kingston hosted the renowned Matiu Bush on Friday afternoon. Founder of One Good Street, a social networking platform encouraging neighbourhood care for older residents, Matiu is also a senior Strategist and aged care innovator who has worked  closely with Mother Theresa.

The room was full as the audience of both consumers and staff learnt and about how Monash Health can work with the community to “curate connection” where once lived isolation and loneliness. Highlights included the many social, operational and economic benefits of collaborating with volunteers and the community through human-centered design, allowing for a better aged care service and patient experience.

The topic also highlighted how many readmissions to hospital for older Australians were in part due to social factors like isolation. Matiu suggested that the best way to combat loneliness is to reconnect older Australians with their community, and actively engage that community to make a difference

“What I have found in my work with One Good Street, is that people are desperate to do good stuff. There is a tremendous amount of compassion to do something for a difference…and once you notice you can’t then ‘unnotice’ the older people in your neighbourhood at risk.” reflects Matiu.

Of the many suggestions, Matiu recommended Facebook market place as a good platform to find free items and aged care equipment (such as walkers and other aids) which can be reutilised and recycled for older patients and those accessing Monash Heath’s community services. Communication was also an important factor, with people living at home by themselves often only speaking 50 words a day on average, if at all.

Conversations were sparked during and after the Q&A about how the team at Monash Health could transform the way they care by taking a refreshed and innovative approach to community connectedness.

The day then ended with a delicious afternoon tea courtesy of the fabulous Kingston kitchen staff.


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