Meet Emma Morros, Registered Nurse and Electronic Medical Record (EMR) Super User at Monash Health.
What is your role at Monash Health and what does it entail?
I’m a Registered Nurse and currently work in the Neonatal Intensive Care Unit (NICU) at Monash Children’s Hospital (MCH) and the Special Care Nursery (SCN) at MCH, Dandenong Hospital, Casey Hospital and Jessie McPherson Private Hospital.
What has your journey been like at Monash Health?
I completed my Grad year at Dandenong Hospital in 2007, and quickly discovered after just one rotation in the Special Care Nursery that this was an area I loved working in.
After my grad year I continued to work in the SCN for seven years. I then moved to Monash Medical Centre in 2014 to undertake a Post Graduate in Neonatal Intensive Care and worked in Monash Newborn NICU for the next four years.
Last year I moved to the nurse bank and am currently working in the nurse pool.
What made you want to work on the Electronic Medical Record (EMR) program?
I wanted to work in the Electronic Medical Record (EMR) program to gain a more in-depth knowledge of the system and feel more confident when the EMR goes live.
What motivated you to become a Super User?
I became a Super User because I wanted to help support our staff during the implementation of the EMR.
I also work at another hospital that implemented an EMR and I remember feeling quite stressed and overwhelmed, and the Super Users were a great support during this time.
What challenges have you encountered in the lead up to EMR Go-Live?
I found that communication is an area where challenges can arise. With a diverse workforce and different levels of computer literacy among our staff, anxiety and fear of change can be a challenge.
Being involved in log on events and other activities to prepare for the EMR has helped to alleviate some of these concerns and demonstrated that clear communication has never been more important.
What impact will the EMR have on our staff and how will it affect the care we provide to our patients?
I believe the EMR will have a positive impact on staff and assist us in providing better care to our patients by improving communication between the multidisciplinary teams.
What is the most rewarding part of your role?
Helping other staff members to navigate and resolve any issues they have with the EMR.
If you weren’t working in your current role what would you be doing?
I would probably try something different but still in the area of nursing. A change is as good as a holiday they say!
What is something that your team doesn’t know about you?
I would like to travel around Australia in an RV one day.