Clayton gets ready for Go-Live with EMR downtime exercise

With the introduction of the Electronic Medical Record (EMR) at Clayton, and in preparation for an unplanned downtime event should it occur, we conducted a downtime practice exercise on Wednesday 2 October across selected wards and departments at Monash Medical Centre, Monash Children’s Hospital and Jessie McPherson Private Hospital. This gave us the opportunity to review the procedures and workflows to be followed during an EMR Downtime.

A downtime refers to the period of time where the EMR system is inaccessible due to a technical issue, and the Executive, led by the Chief Operating Officer, has invoked our business continuity plan.

You will usually hear this communicated as a Code Yellow.

Last week teams focused on understanding where and how to access the Downtime Viewer; a dedicated computer to view the EMR and only to be used when the EMR is unavailable.

This week teams will focus on knowing where their Downtime Box is located on the ward and accessing and distributing the Downtime Action Cards from the Downtime Box.

These Downtime practices will give employees the opportunity to understand the activities that need to occur, and the order of those activities.

What we need from you:

    • Being prepared for a downtime is an ongoing process. It’s essential that you take the time to practice what to do during a downtime, know where your Downtime Box is and are familiar with your roles and responsibilities should a downtime occur.
    • It’s also critical that you never turn your Downtime Viewer off.


Further Information:

    • Downtime Boxes for Clayton can be collected from HIS level 1 MMC (next to DTC) on Wednesday 9 October between 11:30am – 1:30pm
    • EMR Downtime Drill: Round 2 will be held on Wednesday 9 October, 3:00pm – 4:30pm in the Short Stay Unit, Level 2, near ED.


For more information on what to do during an EMR Downtime visit the EMR Downtime and Downtime Recovery page.

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