International Volunteer Managers Day, 5th November, celebrates the profession of volunteer leadership. The success of volunteers across Monash Health is possible because of a dedicated team of staff who use skill, knowledge and leadership to achieve a professional and productive volunteer service. Monash Health’s Volunteer Services department consists of five staff members who coordinate volunteers at Monash Children’s Hospital, Monash Medical Centre, Dandenong Hospital, the Kingston Centre, Casey Hospital, Moorabbin Hospital and multiple residential aged care facilities.
There are also another 10 staff within other departments such as Monash Health Community, Spiritual Care and Palliative Care who coordinate volunteers. The aim of Volunteer Services across Monash Health is to enhance the experience of patients, families and visitors to Monash Health. This purpose has strengthened in recent months with Volunteer Services being realigned within the Patient Experience department. The staff team is small but has a wide-reaching impact across Monash Health on the volunteers themselves, the people who are assisted by volunteers and the staff who are supported in their role through the fantastic service volunteers provide.
Volunteer Managers are skilled in recruitment, orientation, training, people management and working collaboratively with Monash Health departments where volunteers work. Without strong leadership the time given by volunteers would not be used valuably and safely for the benefit of Monash Health’s community.
Amy Lewis (Manager Consumer Partnerships & Manager Volunteer Services)
Cheryl Hunt ( Volunteer Coordinator)
Andrea Booth (Volunteer Services Team Leader)
Zoe Clark (Volunteer Coordinator)
Annessa Conquest (Volunteer Coordinator)