We are very happy to announce that Monash Health has passed the National Disability Insurance Scheme (NDIS) Audit with flying colours.
To all Monash Health employees involved with the NDIS program: congratulations! This is a wonderful reflection of your hard work and the support you give to NDIS participants.
Monash Health’s NDIS program currently provides support coordination; early childhood early intervention for babies and children aged 0-6 years; and allied health therapeutic support, assessment and intervention services for participants aged 7 years and older. Currently, our in-demand service supports 156 NDIS participants and was assessed as ‘Conformity’, with pleasingly zero non-conformities on closing – the best result possible.
Notably, the feedback from NDIS participants about Monash Health’s employees was overwhelmingly positive. According to the accreditors, participants stated that they are very happy that Monash Health is involved in their lives and the had played a key part in helping them ‘keep it together’ through the pandemic.
Participants spoke very highly of Monash Health’s Support Coordinators, commenting on their appreciation of employees’ empathy, care and communication, especially when participants experienced more difficult times and challenges. Every extra phone call and check-in was deeply appreciated and made a big difference.
The accreditors noted that the pandemic was particularly hard on NDIS participants and that through Monash Health, they felt really supported.
Other feedback passed on to Monash Health from the accreditors included:
- Excellent clinical experience and clinicians.
- Participants felt happy with the level of advice they received.
- Participants appreciated the amount of choice and control for their supports.
- Monash Health employees were quick to consult and support with changing goals and always went out of their way.
- Amazing progress was made with child participants.
On behalf of Monash Health, thank you to those employees who participated in the audit process and congratulations again to all those employees involved with the NDIS program. A special thanks also to our NDIS Program Manager, Jacinta Sadler, who led the accreditation process and continues to provide outstanding leadership in this vital space.
Approved by Julia Oxley, General Manager, Monash Health Community Program