What’s happening
Outlook migrations are almost complete, bringing everyone and every mailbox into our new M365 environment by Friday 17 December.
Shared Mailboxes
From 10 December 2021, most shared mailboxes are accessible via Outlook on the Web, and in Outlook via your desktop icon.
Check out Opening A Shared Mailbox from Outlook On-The-Web (from the M365 Knowledge Hub) for a step-by-step guide, or here are some instructions for adding shared mailboxes to your Outlook desktop app.
Note: If the steps below don’t work and you’re working from home – you’ll need to access shared mailboxes using the Remote Desktop, or using Outlook-on-the-web.
Adding Shared Mailboxes to Outlook on your Desktop
If you were only recently added to a shared mailbox, it may take time before the shared mailbox appears in your Outlook menu on the left of the screen. Wait a few minutes and then close and restart Outlook again.
If that doesn’t work, then you can manually add the shared mailbox to Outlook:
- Open Outlook.
- Choose the File tab in the ribbon.
- Choose Account Settings, then select Account Settings from the menu.
- Select the Email tab.
- Make sure the correct account is highlighted, then choose Change.
If the inbox isn’t listed –
- Choose new New on the Email tab
- Type the shared email address details
- Enter your password (note: if your own password doesn’t work, contact the inbox owner for the relevant inbox password)
- Choose Next > Finish > Close.
Get in touch
Having trouble using M365? For general queries about the M365 project delivery at Monash health, send an email to m365project@monashhealth.org.
For technical support relating to Microsoft 365 or Inpatient Virtual Care, call the IT Help Desk on (03) 9594 7255 or log a TBS Central Ticket.
Training & Adoption
If you have feedback on M365 training, fill in this brief form.
Approved by Emilio Pozo, Executive Director – Digital Health