Our injury triage service launched in November. This free, optional service provides immediate treatment advice, general practitioner access and support for all our employees with work-related injuries.
The service has proven to provide support for our injured employees with early intervention assistance and allow them to continue to work or return to work and have the best outcomes.
Triage support in action
Recently, an enrolled nurse in our Residential Services Program, sustained a lower back injury, and chose to use the injury triage service.
Andrew Nguyen, Injury Management Manager, highlighted the positive experience this employee had using the service.
“The nurse felt supported while they were injured and expressed their satisfaction with the ongoing communication they received from the triage team while coping with their injury.
“The experienced triage team recommended the employee take a Certificate of Capacity, which provided them with helpful information to navigate the ongoing recovery plan. This provided the employee clarity and the information required to aid their return to work,” he continued.
“This employee would highly recommend the service. This service provides a key response, so our employees feel supported and are on the right track to recovery.”
If you are injured at work and would like to use this optional service, call 1800 264 368 (1800 COGENT) to speak to the triage team.
Need further support?
If you have any immediate questions, contact our Injury Management Advice Line on 03 9554 1852 (Monday – Friday, 8.30am to 5.00pm) or email wcadmin@monashhealth.org.
Approved by Michael Holman