When the Yarraman Nursing Home team found out they’d passed their spot-check assessment with flying colours, they were so excited the room broke out into a huge round of applause.
Between 29 to 31 March, the 30-bed aged care facility was visited by the Aged Care Quality and Safety Commission (ACQSC) for a spontaneous spot-check assessment.
The assessment, which aimed to ensure we were maintaining our quality of care and service provisions as set out by the Commonwealth Aged Care Quality Standards, found our Yarraman team had successfully met all eight quality standards and all 42 expected outcomes.
General Manager (Acting) Residential Aged Care Monash Health, Cameron Duncan said he could not be prouder of the wonderful work his team does every day providing compassionate, personalised care.
“Our whole team is really driven to want to provide a lovely, homely environment for our residents and they are really committed to excellence in care,” he said.
“This result would not have been possible without the great work from all the different members of the team including administration, our cleaners, our food service providers and our nurses.”
Surveyors also noted the service had strong risk mitigation frameworks and robust clinical governance oversight supported by Monash Health Quality, People and Culture and Finance.
The three-day assessment involved assessors interviewing patients, patient families and our facility team, with Residential Quality Manager Debbie Prestwich and Facility Manager Ilona Vaksman playing a key role in the smooth operation.
“Their outstanding hard work had a huge role to play in the reason why we performed so well,” Mr Duncan said.
Our Yarraman residents also had countless glowing reviews for our team’s wonderful care, with the accreditation report highlighting residents felt they were treated with kindness, their culture and diversity was respected, their privacy and confidentiality was maintained, and they were supported to live their best life, engage in the community and maintain relationships with those important to them.
“This feedback is an acknowledgement of the great job our support services and engineering team do, in providing an amazing environment in our home, and also our clinical support teams from outside the home who provide amazing support to our Yarraman team,” Mr Duncan said.
A huge congratulations to the entire Yarraman Nursing Home team at Noble Park for a phenomenal result and ensuring we are always maintaining the highest level of care and compliance.
Approved by Andrew Perta, Deputy COO Monash Aged and Rehabilitation, Kingston Centre