Baret, the communication app within MS Teams, will replace Smartpage for clinical communication overnight between nursing, midwifery, medical, pathology and diagnostic imaging clinical employees. Baret has been in use at the Victorian Heart Hospital overnight since its opening with great success, and we are excited to see the same benefits across Monash Health’s other inpatient sites.
The Baret Team are here to support you through this transition from Tuesday 5 September at 9.00pm.
Supporting you through the change
Go-Live support will be available overnight from Tuesday 5 September until Monday 18 September (9.00pm – 7.30am each night). There will be a Super User at each site for the first 3-5 nights of Go-Live.
- Moorabbin Hospital and Kingston Centre will have Super User support from Tuesday 5 September until Thursday 7 September. Remote support will be provided on Friday 8 September and Saturday 9 September by our other Super Users.
- Casey Hospital, Dandenong Hospital, Monash Medical Centre and Monash Children’s Hospital, will have Super User support from Tuesday 5 September until Saturday 9 September.
- We will then transition to full remote support from Sunday 10 September.
How to escalate for help from Tuesday 5 September until Saturday 9 September (on-site Super Users)
The graphic below explains how to seek support at the beginning of Go-Live. If you are a clinician who requires help using Baret, you can utilise the quick reference guides (QRGs) and videos on the Baret Knowledge Hub page, ask a team mate for help or message the ‘Baret Support’ role within the Baret app (found in ‘Active Roles’).
If you can’t find a solution, escalate to your supervisor or manager who will be able to communicate in the Baret Go-Live Support Team channel (in MS Teams) and request a Super User who will be able to come to your ward or area to provide at-the-elbow assistance.
How to escalate for help from Sunday 10 September until Monday 18 September (remote support)
Seeking support from the 10 September is a similar process. If you are a clinician who requires help using Baret, you will still utilise the quick reference guides (QRGs) and videos on the Baret Knowledge Hub page, ask a team mate for help or message the ‘Baret Support’ role within the Baret app.
If you still can’t find a solution, escalate to your supervisor or manager who will be able to communicate in the Baret Go-Live Support Team channel (in MS Teams). The remote Baret Team will be able to answer questions and provide advice via the ‘Baret Support’ role and the Baret Go-Live Support Team channel. They can also call you and use ‘share screen function’ in MS Teams to assist you working on the floor.
Go-Live Support Pack and Escalation Posters
A Baret Go-Live Support Pack and the two Escalation Posters are available under the ‘Smartpage transition to Baret Go-Live Support Pack’ section on the Baret Knowledge Hub.
All managers, nursing coordinators, medical leads and relevant pathology and diagnostic imaging clinicians will be able to communicate within the Baret Go-Live Support Team channel. For more information and instructions on how to do this, we recommend you review the Go-Live Support Pack.
Baret training and engagement activities are also available now for night clinical employees to get Baret-ready
- Baret Latte training – 10 mins
- Optional Baret webinars – 30 mins
- Final Baret rounding – all wards and sites
- Final Baret Log On Events – targeting night clinical employees at the beginning and end of night shift
Events, dates and locations can be found on the Baret Knowledge Hub page.
Approved by Associate Professor Michael Franco, Acting Executive Director – Digital Health