Baret, the communication app within MS Teams, has now replaced Smartpage for clinical communication overnight between nursing, midwifery, medical, pathology and diagnostic imaging clinical employees.
Baret has been successfully in-use since Tuesday night.
Early move to Remote Support
Due to low demand after a successful implementation, onsite support for Moorabbin will step down one day early, moving to remote support from Friday 8 September.
There will be limited onsite support at Kingston on Friday, before also moving to remote support from Saturday 9 September.
Remote Support at all sites from Sunday until 18 September
Seeking support from Monday 10 September is a similar process. If you are a clinician who requires help using Baret, you will still utilise the quick reference guides (QRGs) and videos on the Baret Knowledge Hub page, ask a team mate for help or message the ‘Baret Support’ role within the Baret app.
If you still can’t find a solution, escalate to your supervisor or manager who will be able to communicate in the Baret Go-Live Support Team channel (in MS Teams). The remote Baret Team will be able to answer questions and provide advice via the ‘Baret Support’ role and the Baret Go-Live Support Team channel. They can also call you and use ‘share screen function’ in MS Teams to assist you working on the floor.
Go-Live Support Pack and Escalation Posters
A Baret Go-Live Support Pack and the two Escalation Posters are available under the ‘Smartpage transition to Baret Go-Live Support Pack’ section on the Baret Knowledge Hub.
Getting help with Baret after 18 September
Clinicians can get help using Baret in two ways. For technical issues, such as device or account problems, log a ticket with TBS using Service Central.
If you want to know more about how to use Baret, you can:
- Contact the Baret Support role on the Baret App, or;
- Log a ticket on Service Central for EMR – Baret Support.
Approved by A/Prof Michael Franco, Interim Executive Director – Digital Health