On 29 November, our Language Services team will launch our new Interpreter Management System (IMS), a new platform for managing interpreter bookings that will be replacing the IBS (Interpreter Booking System).
The focus of the change is on enhancing and improving our processes for a simpler, more intuitive and helpful approach to making interpreter bookings.
The new booking system offers several advantages, not only by simplifying the request process but also by allowing you to:
- Check the availability of in-house interpreters
- Check the status of your interpreter request
- Access the contact details of the booked interpreter for seamless communication.
Complete your training
To ensure that you are ready to use the Interpreter Management System, we are inviting you to participate in online training, which will be delivered via Latte training modules, and live training sessions where you will have the opportunity to ask questions and see the system live.
Please take a moment to register for an online session and complete the Latte training using the links below:
- Online training session one: Interpreter Management System, 24 November 2023, 12.30-1 pm
- Online training session two: Interpreter Management System, 27 November 2023, 12.30-1 pm
- IMS Latte training module
You can also visit the Language Services hub on the intranet for additional resources, including Quick Reference Guides.
We’re here to help
We welcome you to get in touch with us if you require additional information or support using the new online system at monashinterpreters@monashhealth.org or email mili.plecic@monashhealth.org.
We appreciate your continued support.
Approved by Cassie Moore, Acting General Manager.