Baret supports Excellence in Timely Care by ensuring you can find the right person at the right time, improving communication efficiency and ensuring patient details are kept secure.
Here’s what you can do to get ready to start using Baret on Wednesday 29 November.
What to do before 29 November 2023
Clinicians in inpatient areas must register for Baret before 29 November – it takes less than a minute. The Baret app should already be pinned to your MS Teams toolbar!
Before Go-Live, learn about Baret via:
- Baret Latte training – 10 mins
- Optional Baret webinars available until this Friday 24 November – 30 mins
- Support resources and webinar sessions available on the Baret Knowledge Hub page
NaMES clinicians and Clinical Nurse/Midwife Consultants – ensure you are device ready
If you are a nurse/midwifery educator or CNC/CMC, and currently carry a pager but do not wish to use your personal phone, you will require a Monash Wi-Fi enabled phone. Please email baret@monashhealth.org and we will ensure you are provided with a device prior to Go-Live.
How to get help with Baret
Support will be available for two weeks following Go-Live, from Wednesday 29 November to Tuesday 12 December, between 7.00am and 9.30pm each day.
If you are a clinician who needs help using Baret, you can:
- Use the quick reference guides (QRGs), workflow posters and videos on the Baret Knowledge Hub page or
- Ask a teammate for help
- If you still need assistance, message the ‘Baret Support’ role for your site, within the Baret app (found in ‘Active Roles’).
- From Wednesday 29 November until Monday 4 December, message the ‘Baret Support’ role for your site, to receive at-the-elbow support from an on-site Super User.
- Always remember, if you can’t find who you need in Baret, call Contact Centre or escalate to your Manager.
You can download the Escalation Support poster as a handy reminder.
On-site support period: 29 November to 4 December
On-site support is available from 7.00am to 9.30pm each day (including weekends) from our roaming Super Users at Casey, Kingston, Monash Medical Centre Clayton, Monash Children’s, Dandenong and Moorabbin Hospitals. Message the ‘Baret Support’ role for your site to access a Super User.
If you work in the community or at Cranbourne, you will have access to remote Baret support and can message the ‘Community Baret Support’ or ‘Cranbourne Baret Support’ roles to access help.
Remote support period: 5 to 12 December
Seeking support from Tuesday 5 December, is a similar process. If you are a clinician who requires help using Baret, you will still utilise the quick reference guides (QRGs), workflow posters and videos on the Baret Knowledge Hub page, ask a teammate for help, or message the ‘Baret Support’ role for your site, within the Baret app (found in ‘Active Roles’). This will enable you to receive remote Baret support.
Go-Live Support Resources
Printable Go-Live resources, including the Escalation Support poster and other Baret posters, are available on the Baret Knowledge Hub.
If you are already using Baret, you can find out about some of the latest features in our Baret Knowledge Hub memo.
Approved by Associate Professor Michael Franco, Interim Executive Director – Digital Health