Baret, the clinical communication app within MS Teams, is now in use across all inpatient areas at Monash Health sites as of today, Wednesday 29 November. We’ve got a range of support available from 29 November to 12 December.
Have you clocked on today?
If you have a role in Baret, it’s important that you clock on for every shift, in order to receive communication. Ensure you have MS Teams notifications turned on, especially if you are using your personal device, to receive Baret notifications.
Remember…
- If you cannot find who you need in Baret, call via Contact Centre and escalate to your manager.
- Baret is not for emergency communication, if you carry a pager to receive METs/codes, you must continue to do so.
- Continue to communicate with non-clinical employees via current communication methods – this is not via Baret.
- Inpatient clinicians will now report Occupational Exposures via Baret – search your site’s ‘Occupational Exposure Coordinator’ role (24 hours)
How to get help with Baret
Support is available for two weeks following Go-Live, from Wednesday 29 November to Tuesday 12 December, between 7.00am and 9.30pm each day.
If you need help using Baret, you can:
- Use the quick reference guides (QRGs), workflow posters and videos on the Baret Knowledge Hub page
- Ask a teammate for help
- If you still need assistance, message the ‘Baret Support’ role for your site, within the Baret app (found in ‘Active Roles’).
- From Wednesday 29 November until Monday 4 December, message the ‘Baret Support’ role for your site, to receive at-the-elbow support from an on-site Super User.
- Always remember, if you can’t find who you need in Baret, call Contact Centre or escalate to your Manager.
- If you have problems with your device using Baret or setting up notifications, please contact the Baret support Role; or log a ticket with IT via central.
You can download the Escalation Support poster as a handy reminder.
On-site support period: 29 November to 4 December
On-site support is available from 7.00am to 9.30pm each day (including the weekend) from our roaming Super Users at Casey, Kingston, Monash Medical Centre Clayton, Monash Children’s, Dandenong and Moorabbin Hospitals. Message the ‘Baret Support’ role for your site to access a Super User.
If you work in the community or at Cranbourne, you will have access to remote Baret support and can message the ‘Community Baret Support’ or ‘Cranbourne Baret Support’ roles to access help.
Remote support period: 5 to 12 December
Seeking support from Tuesday 5 December, is a similar process. If you are a clinician who requires help using Baret, you will still utilise the quick reference guides (QRGs), workflow posters and videos on the Baret Knowledge Hub page, ask a teammate for help, or message the ‘Baret Support’ role for your site, within the Baret app (found in ‘Active Roles’). This will enable you to receive remote Baret support.
Go-Live Support Resources
Printable Go-Live resources, including the Escalation Support poster and other Baret posters, are available on the Baret Knowledge Hub.
If you are already using Baret, you can find out about some of the latest features in our Baret Knowledge Hub memo.