In an effort to streamline processes, cardholder access requests can now be sent to the new Monash Health email address: CardHolderAccess@monashhealth.org.
The new email address ensures requests specific to cardholder access are collected by a central mailbox which is monitored by the Security Systems Administrators.
Cardholder access requests include adding and/or removing specific swipe card access for your teams and employees.
Apart from the new email address, all existing protocols for cardholder access requests still apply:
- Cardholder access requests must be made by the cardholder’s manager.
- Alternatively, this duty can be delegated by the manager to a nominated employee.
- For Monash Health employees, all cardholder requests must include the cardholder’s:
- Full name
- Employee number
- For non-Monash Health card holders, all cardholder requests must include the cardholder’s:
- Full name
- First 5 digits on the back of their card
- Indication if the text “BASE 2” is or is not printed on the back of their card
More information about access cards can be found on the new Security Services page on the intranet.
Approved by Paul Butler, Interim Executive Director, Office of the Chief Executive