In response to COVID-19, Monash Health is making sure managers can quickly access resources to support their teams in these challenging times.

Protecting our employees

  • Protecting our employees during this time is our absolute priority. It’s important to remember that we know how to effectively manage infectious diseases at Monash Health. We can rely on first principles with established procedures in place for hand hygiene, cleaning, and emerging methods for COVID-19-specific management. Please see information on hand hygiene practices, refer to PROMPT, ask your manager, and access materials on LATTE if you are unsure.
  • PPE training is now mandatory for our Emergency Department employees. Managers must support their staff in undertaking the training as soon as possible.
  • Screening for COVID-19 is available for Monash Health employees at all of our screening clinics. Visit the employee testing page to learn more.
  • Accommodation options are available as per the State Governments ‘Hotels for Heroes’ policy. Emergency accommodation support will be prioritised for frontline hospital workers who satisfy the following two criteria. Workers must:
    • Be required to self-quarantine or self-isolate because of COVID-19; and
    • Not have a suitable home environment to do so.
  • For more information, visit the Emergency Accommodation for frontline healthcare workers page.

Higher risk employees

Information about higher risk employees is available under the Employees section.

Residential Aged Care employees

Information about employees working in residential aged care is available under the Employees section.

Employee support

People will experience and react to COVID-19 in different ways. As a manager, it’s crucial that you support your team to maintain their own health and wellbeing, and that of their loved ones.

General resources are also available under the main Health and wellbeing section.

Respectful Relationships & Family Violence.

Managing furloughed employees

In the event an employee in your department tests positive to COVID-19 and/or employees are required to self isolate due to being a direct contact, you and your employees will need to know what to do.

Please read the Managing furloughed employees FAQs​ and checklist and check in regularly with your affected team members.

Managing shared spaces

Information and resources about managing shared spaces can be found on the shared spaces page.

Working from home

The current COVID-19 situation means that employees who don’t have to be in the office will work from home. Working from home is one of the flexible options available to employees.

As a manager, you need to support staff in working from home. Guidance on this process can be found on the working from home page.

Physical distancing is something we are all required to adjust to and is affecting many aspects of our regular workday. Now is the time to prepare ourselves for this. If you haven’t done so already, please ensure you can set yourself up for teleconferencing via our new Webex capability.

Email, all applications, EMR and network drives are all accessible from home. Details on how to set up working from home and Webex functionality are outlined on the setting up to work from home page. It is important that all employees are aware of the central/password reset self-serve portal and that their mobile numbers are up to date in Chris21.

Frequently asked questions

Should managers apply flexibility when supporting employees working from home and providing care and learning to their children?

Managers and employees should discuss temporary working arrangements to help balance work, providing care and children’s school arrangements. Arrangements could include temporary changes to work hours such as working in blocks, working shorter hours over more days or reducing hours.

Some schools are only allowing students to attend school if both parents are essential workers.

The Victorian government has advised that schools will remain open for children whose parents cannot work from home. The expectation is that if one parent can work from home, children will learn at home for Term 2. However, this is something to discuss with your child’s school. If required, we can provide you with a letter which confirms that you are unable to work from home.

‘Give Me Five’ conversations

Asking your team to work without a Give Me Five performance discussion, is like asking them to navigate without a map. Having these conversations is a valuable opportunity for open and productive discussions where you can provide feedback and clarity on role expectations and gain their input to set future goals and aspirations. It’s an opportunity to improve the engagement and understanding of every team member about their contributions to the team and goes beyond the day-to-day updates.

You can find more information – including templates, guides and top tips – on the Give Me Five page.


Managers need to be aware of changes to leave policies during the COVID-19 pandemic.

Please refer to up to date leave guidance via the leave entitlements page.

Casual and part-time employees

Managers need to assess whether casual and part-time employees are eligible for the Employment Stability Payment and be comfortable with casual shift allocation using ShiftMatch.

Information for Managers about the Employment Stability Payment and ShiftMatch is available on the casual and part-time employees page.


During the COVID-19 pandemic reassignment of employees may be required particularly if there is increased community transmission. Reasons for reassignment include workforce capacity in critical care areas, increased risk to vulnerable employees as directed by the Department of Health or for employees who cannot meet the PPE requirements of the area.

For further guidance contact the COVID-19 Hotline on 9594-5815 or

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