The EMR upgrade is happening – tonight!

We’ve been working on a range of improvements and enhancements within the EMR, and we’re now ready to roll these out to you.

We have planned this process to minimise any disruption to your work and have additional support in place should you need it.

What’s going to happen?

Between 11pm Tuesday 30 June and 5am Wednesday 1 July, the EMR will be updated across our eight sites (including Jessie McPherson Private Hospital).

Click here to read more about the changes.

What do I need to do?

Please check your Downtime Viewer (DTV) is working and that you are familiar with the new 13 character password IT sent out a few weeks ago. Our aim is to upgrade the system with no downtime, however, we want to make sure you’re prepared in the event of one. This is standard business practice and you should be checking your DTV weekly.

If you need help with this process, please contact the IT Helpdesk (option 2).

You should also familiarise yourself with the changes and improvements, and with the relevant and updated Quick Reference Guides.

EMR Website – Updated QRGs

A range of Quick Reference Guides (QRGs) has been updated to reflect the EMR System Upgrade and assist you with understanding new workflows.

I’m working overnight – what do I need to do?

The EMR will continue to be available throughout this time with no planned downtime. You may notice a short lag within the EMR between 11pm – 5am while the upgrade occurs.

Please be aware that messages between the EMR and other systems will be unavailable between midnight – 1.30am Wednesday 1 July.  

Any urgent pathology, radiology or pharmacy requests should be ordered on paper and followed up with a phone call.

Routine orders can still be placed in the EMR and the messages will be sent through to the Pathology, Radiology and Pharmacy systems from 1:30 am.

Please note: all Code Yellow updates relevant to the upgrade will be silent across the night and communicated via SMS with the Nurse Coordinator team.

If you have any questions or concerns during night shift, please speak to your Nurse Coordinator who will triage or escalate via the usual pathway.

How will I know the EMR session I’m in is using the new version?

When you log into the EMR after 5am Wednesday 1 July, you’ll see a pop-up announcing that you’re using the new version and you’ll be taken to a new banner page with further information, including Release Notes.  If you don’t receive this message, please log out and log in again.

Employees already logged in will receive a prompt to log off and back on again to access the new version.

Where do I go for help?

Our EMR team will be supporting you during the week of the upgrade to ensure you feel comfortable and so that any issues can be troubleshot immediately.

If you have a ‘how-to’ question, please refer to the updated QRGs on the EMR website or ask a teammate or EMR champion.

If you have a technical question, please call the IT Helpdesk (option 2) or ‘log an EMR issue’ on your desktop.

Remember, the usual escalation pathways for help and support still apply.

We are thrilled to be delivering this upgrade and look forward to you using the enhanced features and workflows. Remember, the EMR website is your number one place for relevant information, guides and support.

Approved by Emilio Pozo, Executive Director, Digital Health 



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