STAR Awards – Improving Care and Access

For the third week in a row, the Thursday employee forum provided an opportunity for us to stop, reflect, and acknowledge those who are going beyond the call of duty with the STAR awards.
This week we heard from the winners in the Improving Care and Access category.  

Justine Little, Social Work Clinical and Research Lead  

Justine is the Social Work Clinical and Research Lead for the Social Work team within the Allied Health and Patient Flow Program. Justine is regarded as a leader in the field of Social Work across the state. Her practice wisdom is invaluable and leads to exceptionally positive outcomes for patients and their families. She constantly strives to improve the way in which we deliver a range of services and advocates for those most vulnerable.

During COVID-19 Justine liaised closely with a range of stakeholders to rapidly redesign clinical systems to support optimal patient care and timely access to services. She also led the development of the Social Work COVID-19 Information sheets which have been utilised broadly throughout the organisation and across a number of health services across the state.

At very short notice, Justine also took on the role of Social Work Manager at Dandenong and Casey Hospital to support clinical operations during COVID-19, leading to the establishment of additional social work services being provided as part of the Casey site expansion.
Justine consistently strives for best outcomes for patients and families. Her efforts and dedication are deserving of celebration.

Lauren Johnson and Julie Woolsey, ICU Liaison Service at Dandenong Hospital 

Lauren and Julie provide the ICU Liaison Service at Dandenong Hospital, supporting patients, nurses and broader team members around the clock. Recently, they have been integral in managing the safety of patients and employees during the COVID pandemic. Lauren and Julie’s calm, knowledgeable approach to patient care and employee education, as well as their leadership and guidance, have ensured optimal outcomes.

With the opening of the COVID ICU at Dandenong Hospital and the opening of the new Casey ICU, Lauren and Julie have actively been upskilling new nursing employees to the ICU environment and supporting appropriate PPE techniques. Julie and Lauren have ensured the safety of all patients and employees at the most critical times in patient care.

Lauren and Julie are key members of the Altered Airway Team and attend family meetings to advocate for patients. They provide extensive clinical support to ward-based nurses, as well as practical education for nursing employees across all hospital sites. They are integral to supporting graduate nurses within the ICU and across the hospital. These are only a few ways Lauren and Julie provide continual leadership and education, the list goes on.

Lauren and Julie are incredible assets to Dandenong Hospital. They bring with them a wealth of knowledge and experience, skills in clinical education and teaching, and a warm, kind, supportive approach to caring for patients and employees alike.

Don’t forget  STAR awards are open for nominations year-round, so when you are impressed by something a member of your team has done, then make sure we hear about it too.
Join us next Thursday to hear the from the recipients of the ‘Excellent Experiences’ award.

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