Providing Excellent Experiences – Margaret Harley

Our STAR Award winner for Excellent Experiences this quarter is Margaret Harley. Margaret joined Chief Executive Andrew Stripp at our recent employee forum to receive her award. If you missed the forum, the recording will be available on the Monash Health COVID-19 website.

Margaret is the Director of Clinical Operations for Specialty Medicine at Monash Medical Centre. Recently, she demonstrated exceptional leadership in ensuring the team was well supported during a challenging situation on Ward 54. Her guidance and support contributed to a positive experience for those involved.

Throughout the situation Margaret showed great leadership, care and compassion towards the team. She advocated for the patient to be in the right location to receive timely, skilled care. The team says they “felt safe and supported as a result of her leadership”. In her interview, Margaret acknowledged the exceptional professionalism the team demonstrated throughout the event.

As a result of this situation, Margaret initiated a process to ensure the team was well supported with appropriate infrastructure, learning capability and resources when managing this patient cohort in the future. She continues to deliver excellent outcomes for both patients and employees. Congratulations Margaret!

Do you know someone who has gone above and beyond? Head to the STAR Portal and nominate them today! For more information on the STAR program, you can visit the Monash Health COVID-19 website.

 

 

Approved by Karen Lowe



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