By 10 December 2021, all Monash Health employee inboxes (including shared mailboxes) will be transferred online to Microsoft 365. Here’s how to get help if you run into any trouble after your move.
Self-service support for Outlook and M365
Note: Avoid waiting in the phone queue – if your M365 enquiry is not urgent, check the M365 Knowledge Hub before contacting IT Helpdesk.
Add this link to your browser bookmarks for easy access to the M365 Knowledge hub, including reference guides, videos, training sessions and more: https://monashhealth.sharepoint.com/sites/M365LP
On the M365 Knowledge Hub, you can find your quick-help resources by application – just select the getting started tab:
The M365 Knowledge Hub is located on SharePoint – you may be prompted to use Multi-Factor Authentication to log in to SharePoint resources.
Join an Online Training session – Open to all!
Getting in touch
For general queries about the M365 project delivery at Monash health, send an email to m365project@monashhealth.org.au
Training & Adoption
- For Digital Health Training & Adoption queries and requests relating to Inpatient Virtual Care, email: VirtualCare@monashhealth.org
- If you have feedback on M365 training, fill in this brief form.
Technical Support
For technical support relating to Microsoft 365 or Inpatient Virtual Care, call the IT Help Desk on (03) 9594 7255 or log a TBS Central Ticket.
Change Champion Network
Want to stay up to date? Sign up to be an M365 Change Champion
Approved by Emilio Pozo, Executive Director – Digital Health