Earlier this year, we migrated our contact centre to a new telephone system and we’ve outlined below what to expect when dialling the internal emergency number – 22 22.
We’ve also summarised how best to use the paging system to ensure that emergency pages are responded to rapidly.
What you can expect when dialling the internal emergency line – 22 22
While waiting for your emergency call to be answered, you can expect to hear an automated message letting you know that you’ve reached the emergency line and asking you not to hang up.
We’re aware that in some cases, this automated message isn’t playing, leading to employees hanging up and calling again. Please avoid doing this as it creates an unnecessary delay – the contact centre will answer your call as soon as they can.
You can typically expect to wait approximately 10 seconds for your call to be answered, however during peak demand periods the wait time may be longer.
It’s important that when raising the alert, you position yourself away from any danger so that the call can be completed safely.
We strongly encourage all employees to add the emergency line number that can be dialed from a mobile device (9594 7860) to your personal and work mobiles.
Guidance for using the pager system
Our paging system distributes pages on a first-come, first-served basis. This means that when a large number of non-urgent messages are sent, emergency pages can be delayed, leading to a slower response by our emergency teams.
To avoid this, please ensure that the paging system is only used for emergencies and messages directly related to patient care.
The Microsoft Teams chat function is ideal for circulating non-emergency messages in a secure and approved manner.
Approved by Katrina Nankervis