Working from home

The current COVID-19 situation means we need to review the way we work. Working from home is one of the flexible options available to employees.

Working from home is not suitable for all roles, especially ones where direct patient and customer service is a key feature. It should only be applied where it is practical and operationally viable to perform the role from home or remotely.

Please speak to your manager about the strategies in place to support your safety and wellbeing during this time. All working from home arrangements must be approved by your manager.

What do I need to do?

  1. Have a conversation with your manager about working from home and agree to a plan
  2. Complete the coronavirus working safely from home agreement and checklist
  3. Sign the agreement/checklist with your manager
  4. Send your signed agreement/checklist to:

Setting up to work from home

If you are self-isolating or your work area is able and asked to work from home, there are things you can do to set yourself up for success and to make the experience more manageable.  

This page provides some practical guidance about using technology and other methods to stay in touch and enable good communication

Privacy and security

Please re-familiarise yourself with the relevant IT security policies on PROMPT, particularly the Information Technology Security Operational Policy. While working remotely, it is important that we continue to protect the privacy rights of our clients, patients, and employees and protect appropriately all information held in relation to them.

Looking after your health and safety at home

Monash Health has an OHS working from home self-assessment checklist policy.

Before you start, wherever you are setting up your work environment, make use of the policy’s checklists about the workstation, computer setup and work environment to help create a safe work environment from home.

You can find hints and tips about your physical and mental wellbeing, and dealing with stress and anxiety on the health and wellbeing page.

Technology to support your workday

Details of all the employee self-service systems available– including webmail log in, Kronos and HR21 Employee Self Service – are available to access via the employee self services page on the Monash Health website.

Do I need a Monash Health laptop?

No. You can enjoy remote access via your personal laptop, computer, tablet or mobile device.

Where do I go for help?

  • For access or password management issues, please visit the self-service portal:
  • For other issues, including establishing your remote access receiver, 2-factor authentication or accessing any of the systems available by remote access, contact the IT Service Desk on 9594 7255 between 7am-5pm Monday to Friday.
  • If you require help after hours and your issue is having an immediate effect on patient care, please contact 9594 7255. Please note that the after-hours service has limited capacity to assist you with remote access questions and that these will most likely need to be held over to normal Monday to Friday business hours.
  • If your call relates to the EMR or you are unsure of your request’s impact, please discuss with your managing NCO.

Setting up remote access

To support the increasing number of employees working remotely, Monash Health IT has upgraded to a new Citrix Windows 10 Remote Desktop.

This means when you login remotely via Citrix, you will be able to launch the Monash Health desktop, giving you access to most of the applications you utilise while at work.

The user guide below will step you through how to setup your device if you are not using a Monash Health supplied device.

Webex for online meetings

To learn how to effectively use Cisco Webex Meetings, Events and Training to work remotely, visit the How to use the Webex video conferencing tools page.


For patient consultations when no examination is necessary. For more information visit the Monash Health Telehealth page.

Getting the latest news

We’re making it easier for you to keep up to date with the latest news when you are away from the physical office.

Information is being updated every day on this website, including the latest updates and announcements from the CEO. Andrew Stripp’s CEO Updates will also be sent to your work email, so look out for them.

You can also follow Monash Health on social media:

And don’t forget to keep an eye on the Monash Health website.

Resources to help you work from home

Working from Home Toolkits

Staying on Target

PDF document

Managing Remote Working Teams Toolkits

Managing Kronos From Home

Frequently asked questions

Can I take my office equipment home to set up my work station at home?

You should refer to the OHS Working from Home Self-Assessment Checklist Procedure which is available on Prompt before commencing working from home. Employees are responsible for ensuring they have an appropriate work station and environment at home. If you wish to take your office equipment, for example chair or screens home during this time you should speak to your manager about whether this can be accommodated. If it can, you should provide a list to your manager of any equipment you are taking home.

Can I access the G: Drive when working remotely or from home?

Monash Health IT has upgraded to a new Citrix Windows 10 Remote Desktop. When you log in remotely via Citrix you will be able to launch the Monash Health desktop, giving you access to most of the applications you use while at work including the G: Drive. If you need access to IPM from home you will need to have the application registered on the remote desktop. Please log a query with IT in order to arrange this access.

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