Before you start, wherever you are setting up your work environment, make use of the policy’s checklists about the workstation, computer setup and work environment to help create a safe work environment from home.
You can find hints and tips about your physical and mental wellbeing, and dealing with stress and anxiety on the health and wellbeing page.
Technology to support your workday
Details of all the employee self-service systems available– including webmail log in, Kronos and HR21 Employee Self Service – are available to access via the employee self services page on the Monash Health website.
Do I need a Monash Health laptop?
No. You can enjoy remote access via your personal laptop, computer, tablet or mobile device.
Where do I go for help?
- For access or password management issues, please visit the self-service portal: monashhealth.org.
- For other issues, including establishing your remote access receiver, 2-factor authentication or accessing any of the systems available by remote access, contact the IT Service Desk on 9594 7255 between 7am-5pm Monday to Friday.
- If you require help after hours and your issue is having an immediate effect on patient care, please contact 9594 7255. Please note that the after-hours service has limited capacity to assist you with remote access questions and that these will most likely need to be held over to normal Monday to Friday business hours.
- If your call relates to the EMR or you are unsure of your request’s impact, please discuss with your managing NCO.
Setting up remote access
To support the increasing number of employees working remotely, Monash Health IT has upgraded to a new Citrix Windows 10 Remote Desktop.
This means when you login remotely via Citrix, you will be able to launch the Monash Health desktop, giving you access to most of the applications you utilise while at work.
The user guide below will step you through how to setup your device if you are not using a Monash Health supplied device.
