The SMR upgrade took place over the weekend. We thank you for your patience while these essential works occurred.
To help you during the first week of using the revised platform, we are providing additional support to answer any questions you may have. Please see below for the support options available.
Frequently Asked Questions
The Frequently Asked Questions below may provide some immediate answers you need.
SMR Upgrade Frequently Asked Questions
Contact support directly
You can contact Monash SMR Support by:
Phone – 03 9792 7773
Or email – SMRsupport@monashhealth.org
Our Clinical Systems support team will be available from 8am to 6pm, every day until this Friday. We also have a team on standby for onsite attendance if required.
Episode Health Condition by specialty
We have developed an Episode Health Condition by specialty list to assist with selecting the appropriate Episode Health Condition when submitting an internal referral or triaging a referral for your specialty.
If you haven’t already, please complete your SMR training modules in Latte. You can view the training matrix to know which training modules you need to complete.
Again, we thank you for your patience while we transitioned to a new and improved SMR.
Approved by Cassie Moore, Acting General Manager, Specialist Consulting and Health Information Services