Congratulation to Lynne West, Nurse Unit Manager of Ward H at Casey Hospital, our STAR Award winner for Excellent Experiences.
This award is for an individual, group or team who have made a positive impact to the experience of our people, patients or consumers. This may include delivering a consistently excellent experiences for our people, patients or consumers, improving the quality and consistency of consumer or employee experience, and going the extra mile for the sake of others – displaying respect, humility and kindness.
Lynne was nominated for going above and beyond supporting a long-stay patient with incredibly complex medical, functional and psychosocial issues.
Lynne advocated for this patient during every stage of their care, and throughout the complex discharge planning process.
Lynne strives to drive a culture of patient-centred care, going an extra mile to give a personal touch to our rehabilitation program.
“This gentleman was eventually transferred to an aged care facility in Newcastle,” says Lynne. “He reached out and thanked me for that support, because when he got up there, he realized it really wasn’t that scary.
“His family reached out too to let us know he had attended his granddaughter’s piano recital. We never thought that outcome was possible, so I’m really proud of our work as a team.”
Congratulations, Lynne West, on your well-deserved award!
If you would like to nominate a colleague or team, you can do so at any time by visiting the STAR Awards portal. For more information about the STAR Awards program, Monash Health Employee Recognition Program page.
Approved by Silvan Sgro, Acting Executive Director, People and Culture